FAQS

To ensure compatibility, please provide the make, model, year, and submodel of your vehicle. We will confirm if the product is suitable for your car. You can also contact us at langtong2023@gmail.com for assistance.

If you’re unsure about your vehicle details, you can use your VIN (Vehicle Identification Number) to find accurate information:

• Use online VIN lookup tools like VINCheck or VINDecoder
• Check manufacturer websites for VIN lookup
• Review vehicle history reports on sites like Carfax or AutoCheck
• Contact your dealership or insurance for compatibility information

You can try the following:

• Use online OEM part lookup tools like Partsouq, OEM Parts, or Amayama
• Check manufacturer websites or contact their customer service
• Use Electronic Parts Catalogs (EPC) for brands like Toyota (TOYODIY) or BMW (RealOEM)
• Consult a dealership or parts supplier with the OEM part number
• Cross-reference with your vehicle VIN

Shipping costs depend on your location. You can view fees at checkout, or contact us at langtong2023@gmail.com for a precise quote.

Domestic orders are typically shipped within 2–6 business days. Delivery time depends on your location. For inquiries, contact langtong2023@gmail.com.

Promotions vary. After your purchase, you may receive a discount coupon for future orders. Contact langtong2023@gmail.com for details.

All product features and specifications are displayed on the product details page. If you have questions about compatibility or features, contact langtong2023@gmail.com.

Once your order is shipped, we will email you a tracking number. You can also log in to your account on our website to see real-time order status. For questions, contact langtong2023@gmail.com.

Check your tracking status. If delivered but not received, check with family, neighbors, or others who may have accepted it. If still missing, contact langtong2023@gmail.com.

Orders not shipped can be canceled for a full refund. If shipped, you can return the product after receipt. Submit cancellation requests via langtong2023@gmail.com.

Take a photo of the issue and send it to langtong2023@gmail.com. We will provide a replacement or refund promptly.

Yes, return products within 30 days of receipt. Contact langtong2023@gmail.com for a return label and instructions.

Refunds are processed within 7 business days after receiving and verifying the returned item. Refunds go to the original payment method. Contact langtong2023@gmail.com for questions.

Send a photo of the incorrect product and your order number to langtong2023@gmail.com. We will ship the correct product or process a refund immediately.

Send photos or videos illustrating the issue to langtong2023@gmail.com. Options include full refund, replacement, or partial refund.

If the return is due to our error (defective or incorrect item), we cover the shipping. For other returns, the buyer is responsible. Contact langtong2023@gmail.com for details.

Contact us immediately at langtong2023@gmail.com. If not shipped, we can update the address. If already shipped, coordinate with the carrier.

We will notify you promptly. You can cancel for a full refund or wait for restock. Contact langtong2023@gmail.com for assistance.